If you would like to submit a warranty claim, you should always contact your dealer first. This ensures that the dealer follows our internal Warranty Claim process and submits your claim via our proprietary Warranty Portal. When contacting your dealer please be ready and provide them with the following information and arrange for your caravan to be assessed by the dealer:
a) A clear and concise description of the issue.
b) A clear and concise description of the proposed rectification works.
c) Photos or a video demonstrating the fault (a video often provides clearer insight than photos alone).
d) A copy of the caravan’s proof of purchase.
e) Use the chassis number UCXXXXX as a reference number.
If contacting your dealer is not possible, then please follow the process below – “Urban Caravans Warranty Claim Process When Contacting Your Dealer is Not Possible”
If it’s not possible to go through your Urban Caravans dealer, or an alternative Urban Caravans dealer, please use this method.
To ensure we address any warranty issues or assessments efficiently, we kindly ask that you follow the steps below:
If you have any further inquiries or need assistance throughout this process, please do not hesitate to contact your dealership.
Thank you for choosing Urban Caravans!
